Ordering

Find answers to all your questions about placing an order.

How do I place an order?

You can place an order directly on our website or by calling our dedicated customer
service team at +44 7535 540789.

Can I add or remove items from my cart?

Absolutely. You can modify your cart at any point before completing your purchase.

Do I need an account to place an order?

An account isn’t required, but signing up lets you track orders, manage saved
items, and enjoy a faster checkout next time.

Product

Learn more about our products and how to choose the right one.

How do I find the right shed for me?

Use our website’s product specification tool to search by name or category. All VFM
sheds come in a range of sizes and styles to suit your garden.

Do you offer product warranties?

Warranty details can vary depending on the shed. You’ll find specific information in our
Terms and Conditions during checkout.

What are VFM sheds made from?

Each shed is built from high-quality Scandinavian softwood. Because wood is a
natural material, knots, splits, and minor cracks are completely normal.

Do I need a base?

When we call to confirm your order we will check if you have a suitable base.

What do I need to do once my building is installed?

After installation, apply any recommended wood treatments for long-term protection.
Refer to your product guidance or speak with our team for best practices.

Payment

Get answers to your payment-related questions.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, etc.) and popular
online payment options such as PayPal.

Is my payment information secure?

Yes. We use secure encryption technology to safeguard your payment details.

Do you offer COD?

No, we do not provide Cash on Delivery or financing options at this time.

Shipping

Everything you need to know about our delivery process.

What are your shipping options?

We deliver UK wide, delivery comes as standard with your purchase and there is the highly recommended option for installation.

How soon will I receive my VFM shed?

We typically build your shed within 48 hours of ordering. Our sales team will then
contact you to arrange a convenient delivery date.

Do I need to be in to receive my shed?

Not necessarily. As long as there’s clear access and space for installation, our
team can complete the process without you needing to be present.

How much does shipping cost?

Shipping fees depend on size, weight, and location. Full installation is included, and
final costs are shown at checkout.

Can I track my order?

Yes. Log in to your account or use the tracking details from your confirmation
email. We’ll also call to confirm delivery.

Return Products

Information on returns and how to handle faulty items.

What is your return policy?

Because our sheds are made to order, they cannot be returned or refunded unless found
faulty. If you encounter an issue, contact our team for assistance.

How do I return an item?

Returns are only possible if your shed is faulty. Please reach out to our customer
service department for guidance.

Who pays for return shipping?

This depends on the reason for return. If the product is faulty, we will collect it
in line with our Terms and Conditions.

Other regularly asked Questions

Do you remove my existing shed or other structures?

We do not currently offer shed removal services. Please ensure your space is clear before installation, or contact us if you need guidance on preparing your site.

What if my garden has limited access or an awkward layout?

As long as there’s a clear path to your chosen spot, we can work around most garden layouts. If access is especially tight, please discuss details with our sales team before ordering.

Can I customize my shed’s design or finish?

We offer various sizes and styles; you can also apply your own paint or stain once installed. For unique customization requests, please contact us to see how we can help.

Do I need planning permission for a shed?

Most standard-sized sheds don’t require planning permission, but local regulations can vary. If in doubt, check with your local council or planning authority.

How do I maintain my shed long-term?

Regularly apply a recommended wood treatment and keep the surrounding area free of debris. Simple ongoing care helps prolong your shed’s life and keeps it looking great.